Snap! Help Page

snap-brand-discontinued-0

Snap!: Discontinued October 31, 2016

Snap! was discontinued on October 31, 2016. Trivantis is focusing on development and support for our core products—Lectora, ReviewLink, and CourseMill. By focusing on these core products, we can continue empowering our customers to create the best possible eLearning.

If you have questions about Snap!, we put together some knowledge base and troubleshooting articles for customers to help you resolve common issues.

 

Why is Snap! discontinued?

Snap! is a Flash product. Because most browsers have moved away from Flash, there's now less support for Flash and Flash products like Snap!


Snap! is not compatible with newer versions of Microsoft PowerPoint and Office 365. See the section below for compatibility details.

Compatibility With Different Versions of Microsoft PowerPoint

Snap! version 1.4 will work with the 32-bit version of Microsoft PowerPoint 2010 or 2013.


**Not Supported:

  • It will not work with a 64-bit version of Microsoft PowerPoint.
  • It will not work with Microsoft PowerPoint 2016 or Office 365.

 


You can find out which version of Microsoft PowerPoint you have installed by:

  1. Opening PowerPoint
  2. Clicking the File menu
  3. Choosing Help
  4. Your product information will be on the right of the screen:
image2016-9-28 19_22_22

Troubleshooting Instructions

Install Instructions

  1. Snap! version 1.4 will work with the 32-bit version of Microsoft PowerPoint 2010 or 2013. It will not work with a 64-bit version of Microsoft PowerPoint. It will not work with Microsoft PowerPoint 2016 or Office 365.
  2. After you have the snap_setup_1_4.exe file downloaded (it should be 24.2MB), right-click on snap_setup_1_4.exe and choose "Run as Administrator" from the Context Menu.
  3. Follow the on-screen prompts.
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Snap! requires 2 files for each Snap project:

  • .PPT or PPTX, the PowerPoint file
  • .GPKG, the Snap package file

The 2 source files (PPTX & GPKG) must remain together in the same location on your hard drive.
If you move one of the files and not the other, Snap may lose the connection between the two files and your project will become corrupted. Once the project is corrupted, it cannot be restored. Always make sure both files are present before opening a Snap project to work on it.

Error - Maximum Number of Registrations Has Been Exceeded

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If you receive this error when installing Snap!, it means you've previously installed Snap! with the same license key.


A Snap! license key can only be installed on one computer, for one user at a time. If you are upgrading your computer, if your IT department needs to "wipe" your computer, or you get a new computer, you will need to uninstall Snap to release the license key.


During the uninstall process, Snap! will notify you when the license key is successfully released:

snap-003

After the license key is released, you can reinstall Snap on your upgraded or new computer.


Please note: If your computer hard drive crashed, the computer has already been collected by IT, or was wiped, you will not be able to complete the uninstall and reinstall process. In this situation, Snap! cannot be recovered. We apologize for any inconvenience.

Error - Snap! Is Missing From PowerPoint

Sometimes you might find that your Snap! ribbon is not displayed in PowerPoint. No need to worry…in a few easy steps you’ll be back creating great Snap content.

1. Open the Options menu from the File tab.

Snap-Menu-File-Options

2. Select “Add-Ins”.

Snap-Menu-Options-Add-Ins

3. In the Add-Ins window you will see Active, Inactive, and Disabled Add-Ins. Look to see where both “Snap” and “Snap Ribbon” are located.

Snap-Add-Ins

4. If “Snap” and “Snap Ribbon” are located in the “Disabled” section click the drop down at the bottom of the window, select “Disabled Items”, and then click “Go…”. If “Snap” and “Snap Ribbon” are located in the “Inactive” section please skip to Step 6.

Snap-Add-Ins-Disabled-Items

5. After clicking “Go…” you will be prompted with the disabled add-ins. Select the Snap Add-in and click “Enable”.

Snap-Add-Ins-Disabled-Items2

6. If “Snap” and “Snap Ribbon” are located in the “Inactive” section click the drop down at the bottom of the window, select “COM Add-ins”, and then click “Go…”.

Snap-Add-Ins-COM

7. This will show you all inactive add-ins. Select the boxes beside both “Snap” and “Snap Ribbon” and click “OK”.

Snap-Add-Ins-COM2

8. That’s it. Now you can continue using Snap. Enjoy!

Snap-Ribbon

Error Codes

The following is a list of all the current “Error Codes” that can be display in the error windows. The error windows are displayed whenever a Snap logical process is aborted by the underlying system process (an exception). The “Problem Area” refers to the process that was taking place when the error occur.

 

Error Code Problem Area

10100 - UKNOWN

10101 - IMPORTNARRATION

10102 - SYNCNARRATION

10103 - RECORDAUDIO

10104 - RECORDVIDEO

10105 - PRESENTATIONOPTIONS

10106 - SLIDEEXPLORER

10107 - VIEWERDLG

10108 - YOUTUBEDLG

10109 - WEBWNDDLG

10110 - ATTACHMENTSDLG

10111 - DLGNARRATIONEDITOR

10112 - DLGPUBLISH

10113 - DLGQUIZCREATOR

10114 - EXPORTTOLECTORA

10115 - EXPORTTOZIP

10116 - CREATEAUTORUN

10117 - FLASHPUBLISH

10118 - FLASHPREVIEW

10119 - GETPOWERPOINTBUILD

10120 - ISSUPPORTMP3

10121 - GETSCRIPTMASK

10122 - GETSCRIPTMASK_DISSOLVE

10123 - GETSCRIPTMASKX

10124 - ANI_MEDIA2

10125 - LOADFROMRESOURCE

10126 - LOADFROMRESOURCE2

10127 - DLGTHREAD

10128 - GETCOURSEMANIFEST

 

10129 - GETVARIABLES

10130 - GETOBJECTIVEINTERACTIONIDS

10131 - GETCOURSEATTRIBUTE

10132 - GETTHUMBNAIL

10133 - OPENPROJECT

10134 - SETSOURCEPATH

10135 - CGORDONBASE

10136 - SAVETEMPORARYPRES

10137 - SETWINDOWSDEFAULTDEVICE

10138 - CONVERTMOVIECLIP

10139 - CONVERTMOVIECLIP2

10140 - CONVERTQUIZ

10141 - CONVERT_SF

10142 - CONVERT_SF2

10143 - STORETOXML

10144 - LOADLOGOLIST

10145 - STORELOGOLIST

10146 - STOREPRESENTERLIST

10147 - STOREPUBSTRINGSLIST

10148 - LOADPUBSTRINGS

10149 - STOREPUBSTRINGS

10150 - STORESLIDELIST

10151 - PROCESSARROWKEYS

10152 - BUILD

10153 - TIMELINE_INIT

10154 - INSERTSWFOBJ

10155 - LOADSNAPEMPOWER

10156 - LAST

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