Support FAQs

FAQs

Frequently Asked Questions About Support.

What other support is available other than the Support form?

We have a Knowledgebase of frequently asked questions as well as a user support forum located at the Lectora Community Forum. In addition, we have an in-depth Support section located at trivantis.com where you can download service packs, maintenance updates, and more. Please note that these are not replacements for Support, but are helpful resources should you need extra assistance.

How do I contact Trivantis support?

You can request support through our form here: https://trivantis.com/contact-support.

What are the support hours?

We are available Monday – Friday, 9:00 AM – 5:00 PM EST for all Lectora Support issues and non-critical CourseMill LMS support.

How can I locate my license key?

This information is located by going to the Help menu inside Lectora and selecting “About Lectora.” The license key is located in the lower left corner of the box. It is also listed on the Lectora license key card that came with your disk.

What is your usual response time?

We will respond within at least 24 hours of your inquiry for all Lectora support issues and non-critical CourseMill LMS support issues. Any inquiries received after 5PM on Friday will be responded to on the next business day.

How do I purchase support?

Please contact your Lectora Account Representative at 877.929.0188.

What happens if I contact Support after normal business hours?

All emails and phone messages received after normal business hours for Tier 1 level issues will be answered within the next business day.

How much is Lectora Support?

You can purchase an annual support contract for Lectora Inspire for $295/year per person or for Lectora Publisher for $195/year per person.