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Contact Support

We're here to help. Please fill out the form below, and our Support team will contact you soon. If you haven't already, be sure to check the forum on the Trivantis Community for an answer to your question. There's a good chance a solution might already be posted, plus our community members make great resources!

The quickest way to speak with a Support Team member live is by submitting an online request below. If you’d like a phone call, be sure to write “Please call me” in the “Message” section of the form.


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In your message, please include the:

  • version of the product you are using,
  • browser you are using (with browser version if you know it),
  • and any screenshots or steps to recreate the issue.

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Support Hours
7:00 am to 7:00 pm ET
Monday thru Friday

2017-Feb-17 3:00pm EST - Advanced Reports Servers Restored
We've resolved the issues with AR servers. Please contact support if you have any further issues.

2017-Feb-17 1:00pm EST - Advanced Reports Server Outages
We’re currently experiencing a problem with database connectivity on the hosted Advanced Reports servers. We are working to correct it ASAP.